Privacy Policy

At 65bet, your privacy is a fundamental priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use our online casino and sportsbook platform at 65bet.bar. By registering an account or continuing to use our services, you confirm that you have read and agreed to the terms set out in this policy.

This policy applies to all users of 65bet, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh. We are committed to handling your data with integrity, transparency, and full compliance with applicable data protection principles. If you have any questions about this policy, please contact our support team at any time.

1. Information We Collect

When you register and use 65bet, we collect several categories of personal information necessary to operate your account, process transactions, and deliver a safe gaming experience. The categories of data we collect include:

• Identity information: full name, date of birth, and national identification details required for age verification (21+ only).
• Contact information: email address, phone number, and residential address (city or district within Bangladesh, e.g., Dhaka, Sylhet, Cox's Bazar).
• Financial information: payment method details (bKash wallet number, Nagad account, Rocket, Upay, or bank account reference) necessary to process deposits and withdrawals.
• Technical data: IP address, device type, browser details, operating system, and login timestamps collected automatically when you access the platform.
• Gameplay and transaction records: betting history, game activity logs, bonus usage, and account transaction records retained for regulatory and audit purposes.

We collect only the minimum data necessary to deliver our services and meet our obligations. We do not collect sensitive personal data such as biometric data, health records, or religious beliefs.

2. How We Use Your Information

65bet processes your personal data only for legitimate, defined purposes. We do not use your information beyond what is necessary to provide you with a high-quality, secure gaming experience. Specific uses include:

• Account management: creating and maintaining your 65bet account, verifying your identity, and processing your login credentials securely.
• Payment processing: facilitating deposits and withdrawals through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and other authorised BD payment channels.
• Customer support: responding to your queries, resolving account issues, and communicating service updates that directly affect your account.
• Fraud prevention and security: monitoring account activity for suspicious patterns, preventing unauthorised access, and maintaining platform integrity.
• Personalisation: tailoring your experience on 65bet by surfacing relevant games, promotions, and sports betting markets based on your preferences and gaming history.

We rely on your consent, contractual necessity, and legitimate interest as the legal bases for processing your personal data. You may withdraw consent at any time, though this may affect your ability to use certain features of the platform.

3. Cookies and Tracking Technologies

65bet uses cookies and similar tracking technologies to improve your browsing experience, remember your session preferences, and analyse how visitors interact with our platform. Cookies are small text files placed on your device that allow us to recognise your browser and store certain information. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

We use strictly necessary cookies (required for the site to function), functional cookies (to remember your preferences such as language), and analytical cookies (to understand site usage). You can manage or disable non-essential cookies via your browser settings. Disabling certain cookies may limit your ability to use some features of 65bet.

4. Sharing of Your Information

65bet does not sell, rent, or trade your personal information to any third party for their marketing purposes. We share data only in limited, clearly defined circumstances:

• Service providers: trusted technology and payment partners who help us operate the platform (e.g., payment gateways processing your bKash or Nagad transactions) — bound by strict confidentiality agreements.
• Legal obligations: where required by applicable law, court order, or regulatory authority — we will disclose only the minimum data necessary to comply.
• Business transfers: in the event of a merger, acquisition, or transfer of assets, your data may be transferred to the new entity — you will be notified in advance of any such change.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable data protection principles. We do not permit our service providers to use your personal data for their own purposes.

5. Data Security

65bet has implemented a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, or destruction. Our security infrastructure includes SSL/TLS encryption for all data in transit, secure encrypted storage for data at rest, access controls and role-based permissions for all internal systems, regular security audits and vulnerability assessments, and automated fraud detection systems that monitor account activity around the clock (Bangladesh Standard Time, UTC+6).

While we take every reasonable step to protect your data, no digital platform can guarantee absolute security against all threats. In the unlikely event of a data breach that affects your personal information, we will notify you promptly and take immediate corrective action.

6. Your Rights Over Your Data

As a registered user of 65bet, you hold a number of rights with respect to the personal data we hold about you. These rights include:

• Right of access: you may request a copy of all personal data 65bet holds about you at any time.
• Right of rectification: if any information we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: you may request that we delete your personal data, subject to our legal retention obligations and the requirements of responsible gaming measures.
• Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time by contacting our support team — noting that withdrawal does not affect lawful processing carried out before the withdrawal.

To exercise any of these rights, please contact our data support team at [email protected]. We will respond to all verified requests within a reasonable timeframe. We may ask you to verify your identity before processing your request to protect against unauthorised data disclosure.

7. Payment Data and Financial Information

All financial transactions on 65bet — including deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank, as well as withdrawals — are processed through encrypted, PCI-compliant payment systems. We do not store complete payment card numbers or full mobile banking credentials on our servers. Payment reference details (such as a transaction ID) are retained only as long as necessary for accounting, dispute resolution, and regulatory compliance.

We strongly advise you never to share your bKash PIN, Nagad PIN, mobile banking passwords, or any financial credentials with anyone, including 65bet support agents. Our team will never ask you for your PIN or password.

8. Data Retention

65bet retains your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with applicable data retention standards. Account transaction records, gameplay logs, and KYC documentation are retained for a minimum period sufficient to meet audit and compliance requirements. We will securely delete or anonymise your data once the applicable retention period has expired and the data is no longer required.

If you request account closure, we will process your request promptly. However, please be aware that certain data (such as transaction records and KYC documents) may be retained beyond the account closure date to comply with applicable regulatory and anti-money-laundering obligations.

9. Children and Minors

65bet is strictly an adults-only platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect any personal data from persons under the age of 21. If we discover that we have inadvertently collected data from a minor, we will immediately delete that data and close the associated account. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has registered on 65bet, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

65bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to this policy, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via their registered email address.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of 65bet following the posting of any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 65bet handles your personal data, our dedicated data support team is available to assist you at any time. We take every privacy inquiry seriously and aim to resolve all requests efficiently and in full compliance with applicable standards.

Email us at: [email protected]